Last updated: October 2025
Welcome to Lynn Mac!
Lynn Mac deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it when you use our services and visit our website (https://lynnmac.co).
In this privacy policy, the words “website” refer to the Lynn Mac website, “we”, “our” and “Lynn Mac” refer to Lynn Mac, and “user” refers to you, the user of Lynn Mac.
By using our services and website, you accept the practices described in this privacy policy. Your use of our services and website is also subject to our terms and conditions. This privacy policy may change from time to time. Your continued use of our services and website following the introduction of changes to this privacy policy will be deemed acceptance of those changes, so we recommend that you check this policy periodically for updates.
This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations regarding privacy and data protection.
1. GENERAL INFORMATION
The personal data of users that is collected and processed through the use of our services and our website and in accordance with the provisions of this privacy policy will be the responsibility of and will be held by:
Lynn Mac.
Email: bookings@lynnmac.co
Website: https://lynnmac.co
2. HOW WE OBTAIN YOUR CONSENT
By using the Lynn Mac website, you give your informed and express consent for the collection, use, and processing of your personal data in accordance with this Privacy Policy. Consent is considered to be freely given, specific, informed and unambiguous when you perform any of the following activities, among others that may be necessary for the provision of service:
When you visit or browse the website, including interactions via forms or contact buttons.
When you make a reservation or request a service through the reservation form available on the website or through the officially indicated email address.
When you participate in sessions or services conducted by video call through Zoom or, upon request, through WhatsApp.
When you communicate with Lynn Mac through the official channels: the website or the indicated email address.
When you voluntarily provide your email address or any other personal information to receive content, informational material, or responses to your queries.
When you agree to receive information or communications through the aforementioned official channels or any other expressly authorised means.
The only official channel for obtaining and storing your personal data is the Lynn Mac website, the booking form, and the official email address indicated on the site.
It is strongly recommended that you send your personal data only through these means. Lynn Mac is not responsible for information or personal data shared through unofficial channels such as WhatsApp, Instagram, or other social media, as these are considered unofficial or non-preferred means of communication. Although Lynn Mac provides a contact telephone number, it should only be used for exceptional circumstances, such as to notify of delays in sessions or emergency situations. The preferred and official means of contact for any communication or submission of personal data remains the website and the email address provided. Instagram and other social media are used solely as a means of maintaining a general connection or communication with clients or interested parties, and not as channels for sharing personal information or making appointments or bookings.
If you choose to share personal information through these means, you do so at your own risk, understanding that such channels do not have the same control and confidentiality measures as official channels.
Consent given through any of the above activities constitutes the legal basis for the processing of personal data in accordance with the applicable data protection laws in Ireland, the United Kingdom, the European Union, Australia, and the United States. In these jurisdictions, the processing is based on:
the need to execute an agreement or provide a service requested by the user,
compliance with legal obligations,
Lynn Mac’s legitimate interest in maintaining the commercial or communication relationship, or
the user’s explicit consent to receive communications or participate in specific activities.
By continuing to use the website, making a booking, participating in a session or communicating with Lynn Mac through official channels, you acknowledge that you have read and understood this Privacy Policy and expressly consent to the processing of your data for the purposes described. Consent may be withdrawn at any time by written communication or request sent through official channels, without affecting the lawfulness of the processing carried out prior to its withdrawal.
3. TYPES OF DATA COLLECTED
Lynn Mac may collect various types of personal data from users in the course of their interactions with the website, associated social media, direct communication channels, and during the provision of the services offered. Users provide their data voluntarily when performing any of the activities described in this Policy, including browsing the website, making reservations, participating in video call sessions, or communicating via email, WhatsApp, text messages, or Instagram. The information collected may include, but is not limited to, the following types of data:
3.1. Personal Identification Data. This includes information that allows the user to be identified directly or indirectly, such as:
Full name.
Date of birth or approximate age (if the user chooses to provide it).
Gender or how the user chooses to be identified.
Image or voice, if captured during video call sessions.
3.2. Contact Details. Data that facilitates communication between Lynn Mac and the user, including:
Email address.
Telephone or mobile number.
Username or profile on social media (e.g. Instagram).
3.3. Booking and Service Provision Details. Data necessary to manage and confirm bookings, coordinate sessions and provide the services offered:
Date and time of the booking.
Type of service requested (psychic reading, medium, healing or others).
Preferred platform for the session (Zoom or WhatsApp).
3.4. Payment and Billing Data. If payment for services is made through the website or by electronic means, the following data may be collected:
First and last name of the payment holder.
Billing details (e.g., billing address or invoice mailing address).
Transaction information (amount, date, payment method used). Note: Lynn Mac does not directly store complete credit or debit card details; such data is securely processed by authorised payment service providers.
3.5. Communication and Correspondence Data. This includes information contained in messages sent by users through various communication channels:
Content of emails, text messages, WhatsApp messages or Instagram Direct messages.
Files, documents, or images that the user chooses to share.
Information necessary to respond to queries or provide assistance.
3.6. Data Collected Automatically by the Website. When visiting or interacting with the website, certain technical and usage data may be collected automatically, such as:
Device IP address.
Browser type and operating system.
Date, time, and duration of the visit.
Pages visited, clicks, and actions taken within the site.
Cookies and similar technologies used for site functionality and to improve the user experience.
3.7. Social Media Data. When the user interacts with Lynn Mac’s official social media accounts, the following may be collected:
Public profile information (username, photo, biography).
Messages or comments sent directly through social platform platforms.
Email addresses or contact details that the user chooses to provide voluntarily through these platforms.
3.8. Sensitive or Session-Related Data. During psychic reading, mediumship, or healing sessions, users may share sensitive personal or emotional information. Such information will only be used for the purpose of conducting the requested session and will never be disclosed or used for other purposes without the user’s express consent.
4. HOW LONG WE KEEP YOUR DATA
Lynn Mac retains personal data only for as long as necessary to fulfil the purposes for which it was collected and in accordance with applicable administrative, legal, and security requirements.
Personal and contact details, such as name, email address and telephone number, are retained for as long as necessary to manage bookings, respond to enquiries and maintain communication with the customer. The physical diary containing this information is securely destroyed or incinerated each year.
Written notes from sessions are digitised and emailed to the customer with their first name; the physical copy is destroyed immediately afterwards, with only the digital version sent being retained.
Digital copies, including emails, notes taken, attachments sent or shared, booking enquiry forms, and communication records may be stored for up to 10 years for security, quality control and professional back up purposes, after which they will be deleted or anonymised.
Financial data processed through third parties (such as Revolut or PayPal) is retained only for as long as necessary to complete the transaction or fulfil accounting obligations, with Lynn Mac not storing any payment data.
Automatically collected technical and usage data from the website (such as IP address, browser type, or interactions) may be retained for limited periods for analysis and service improvement purposes, and will be deleted or aggregated in a manner that does not allow user identification.
All data, both physical and digital, is securely deleted once the retention period or purpose has been fulfilled, ensuring its irreversible destruction or deletion.
Lynn Mac does not guarantee any personal data is stored and may have been deleted or cannot be found in data or records at any given time, therefore it is necessary that you take care of your copy of notes sent to you digitally to ensure its retention on your side to look back on them later.
Any personal data held is searchable by email address only, it is imperative that you have and hold the correct email address used at time of booking to recover any data stored. You can submit a request for what data is stored, but no guarantees of holding are made.
5. PURPOSES OF DATA COLLECTION
Lynn Mac collects and processes users’ personal data solely for legitimate purposes that are specific and proportionate to the provision of its service and communication with data subjects. Data is collected directly or indirectly, depending on the interactions described in this Policy, and is used exclusively for the purposes detailed below.
5.1. Personal Identification Data. This data is collected to:
Verify the user’s identity before, during, or after the booking or session.
Personalise the service experience and tailor the session to the individual needs of the customer.
Maintain administrative and customer management records.
Ensure security and confidentiality in communications and sessions conducted via video call.
5.2. Contact Data. Contact data is used to:
Establish, maintain and facilitate communication with users before and after a booking or session.
Confirm or modify details of the booking or scheduled appointment.
Send reminders, informational materials or content voluntarily offered by Lynn Mac.
Respond to queries, requests for information or messages sent by users through any of the available channels (email, Instagram, WhatsApp, text messages).
Send communications related to the services agreed upon or new offers, always with the user’s consent.
5.3. Booking and Service Provision Data. This data is necessary for:
Processing and managing bookings made by users.
Organise the provision of psychic reading, mediumship or healing services.
Adapt the session to the requested format (Zoom or WhatsApp) and the user’s preferences.
Keep internal records of the sessions carried out and improve the quality of the service.
Comply with administrative, management and monitoring obligations for the services offered.
5.4. Payment and Billing Data. Financial and billing data is processed for the purpose of:
Processing payments for the contracted services and issuing the corresponding receipts.
Maintaining internal accounting and administrative records.
Preventing fraud or unauthorised transactions.
Facilitating refunds or payment clarifications if necessary.
5.5. Communication and Correspondence Data. The information contained in emails, messages or conversations is processed in order to:
Respond to user queries, requests or comments.
Offer guidance or additional information before or after a session.
Follow up on communications related to the contracted services.
Keep records of conversations necessary to ensure the consistency and continuity of the professional relationship.
5.6. Data Collected Automatically by the Website. This data is used to:
Ensure the proper technical functioning of the website and improve its performance.
Analyse usage patterns and optimise the user experience.
Detect and prevent security incidents or unauthorised access.
Perform statistical or traffic analysis for the purpose of improving the service.
5.7. Social Media Data. Data obtained through social media is processed to:
Respond to messages or comments sent by users.
Manage requests for information or bookings made through these platforms.
Provide informative or interesting content related to the services offered by Lynn Mac.
Maintain fluid communication with the community and potential customers.
5.8. Sensitive or Session-Related Data. Certain information shared during sessions may be sensitive or emotional in nature. This data is used solely for the following purposes:
To perform the requested reading, consultation or healing session.
To better understand the client’s needs in order to offer a personalised and empathetic experience.
Maintain the integrity, confidentiality, and privacy of the sessions in accordance with ethical standards and professional discretion.
6. HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
6.1. Third-Party Service Providers: Lynn Mac uses certain third-party services for website operation, booking management, payment processing, and service provision. These providers only access the data necessary to perform their functions and are subject to confidentiality and security obligations.
The services used are as follows:
Website hosting: SiteGround and WordPress provide the technical infrastructure and secure storage for the website.
Payment processing: Revolut and PayPal manage payments in an encrypted manner; Lynn Mac does not have access to card details.
Event sales: Ticket Source manages sales of online group events; including collecting personal data & collecting payments in an encrypted manner, Lynn Mac does not have access to card details.
Forms: Jotform collects information submitted by users through contact and booking forms.
Sessions and services: Zoom and WhatsApp are used to conduct sessions and communications with customers.
Sending emails: Mailchimp is used to send emails, including newsletters and marketing communications.
These third parties have their own privacy policies. Lynn Mac does not share, sell or disclose personal data to other third parties, except where legally required or with the user’s express consent.
6.2. Communications: By providing your email address through the website or through any contact channel such as WhatsApp, email or Instagram, you authorise Lynn Mac to send you communications related to services and other relevant information by email. To facilitate this process, your name and email address may be shared with third-party mass mailing services such as Mailchimp. You may unsubscribe at any time by using the unsubscribe option at the bottom of all emails we send you or by sending your unsubscribe request via our contact email.
6.3. Business Transfers
In the event Lynn Mac creates, merges with, or is acquired by another entity, your information will likely be transferred. Lynn Mac will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.
6.4. Protection of Lynn Mac and Others
We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Lynn Mac, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
7. DATA BREACH NOTIFICATIONS
In the event of a security breach that compromises the confidentiality of the personal data of our users, Lynn Mac undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
8. INTERNATIONAL DATA TRANSFER
Lynn Mac may transfer users’ personal data outside their country of origin due to the use of hosting, storage, and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website and to provide an efficient user experience. Although Lynn Mac is based in Ireland, the technological infrastructure used may mean that data is stored or processed in jurisdictions with data protection laws that differ from those in Ireland or your country of origin.
Lynn Mac is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, the assessment of the adequacy of data protection in the receiving country, and compliance with privacy standards applicable to third-party services.
By using the website, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, recognising that such transfers are necessary for the operation of the website. Lynn Mac undertakes to take all reasonable measures to protect the integrity and security of personal data during such international transfers.
9. PROTECTION OF YOUR INFORMATION
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Lynn Mac strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.
10. PRIVACY RIGHTS
Users whose personal data is processed by Lynn Mac have various rights in relation to the protection, access and control of their information. These rights apply in accordance with the recognised standards and principles of data protection in Ireland, the United Kingdom, the European Union, Australia and the United States. Lynn Mac undertakes to respect and facilitate the exercise of these rights free of charge, transparently and without discrimination.
Users may exercise the following rights at any time:
Right of access: the user may request confirmation as to whether Lynn Mac is processing their personal data and, if so, obtain a copy of the data being processed, together with information about the purpose of the processing and the categories of data collected.
Right to rectification: users have the right to request the correction or updating of any personal data that is inaccurate, incomplete or out of date.
Right to erasure (‘right to be forgotten’): users may request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, when they withdraw their consent or when they object to the processing.
Right to restriction of processing: the user may request that the processing of their data be temporarily restricted, for example, while the accuracy of the data is being verified or an objection to the processing is being assessed.
Right to object: the user may object at any time to the processing of their personal data on grounds relating to their particular situation, especially when the processing is based on legitimate interests or is used for direct marketing purposes.
Right to portability: the user may request to receive their personal data in a structured, commonly used and machine-readable format and to transmit it to another data controller where technically feasible.
Right to withdraw consent: where processing is based on the user’s consent, they may withdraw it at any time, without this affecting the lawfulness of the processing carried out prior to its withdrawal.
Right to lodge a complaint: the user has the right to lodge a complaint with the competent data protection authority in their jurisdiction if they consider that Lynn Mac has processed their data in a manner contrary to applicable law.
To exercise any of these rights, the user may send a written request to the email address indicated in this Privacy Policy, clearly specifying the right they wish to exercise and providing sufficient information to verify their identity.
Lynn Mac will respond to requests to exercise rights within a maximum period of 30 calendar days from receipt of the complete request. If additional information is required to verify the identity of the applicant or to clarify the terms of the request, this period may be extended reasonably, notifying the user of the reasons for the extension.
The exercise of rights is free of charge; however, Lynn Mac may refuse or charge a reasonable fee for manifestly unfounded, excessive or repetitive requests, always justifying such a decision in accordance with the applicable legal provisions.
11. PROTECTION OF CHILDREN’S ONLINE PRIVACY
We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.
12. THIRD PARTIES
Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Lynn Mac collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Lynn Mac does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Lynn Mac is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.
13. CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.
14. CONTACT INFORMATION
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
Lynn Mac.
Email: bookings@lynnmac.co
